Great customer service! I bought replacement heads and somehow did not fit the handle. Emailed customer support and they sent me a replacement handle immediately.
had an issue with the replacement pad i purchased because it did not fit the older handle. called customer service and they sent me the right one. i was impressed
Great tool for serious grillers. Best grill cleaner out there. Sturdy as the firemen who thought of it. Love mine!!
CAN NOT BELIVE IT WORKS BETTER THEN THEY SAY CLEANS BETTER THEN A WIRE BRUSH GREAT PRODUCT
I have loved my Grill Rescue.
I purchased my first one when it was first rolling out on Kickstarter. I was
Worried about my family ingesting metal pins that might fall off my old brush. I used the grill master
So much it eventually just wore out. I ours based a new head (was excited about it having a scraper). Turns out it didn’t fit with the original design. Grill rescue looked out for me and sent me a new one. Amazing product and customer service.
Great product. Works with the new version of the cleaning heads that have the metal scraper.
Excellent customer service. Product is amazing.
It claims to be the best grill cleaner ever and it is.
Super great quality and durable!
I love my new grill rescue brush and t-shirt my wife got me. The brush was made really well. Real durable. I love that it doesn't mess up the grill like the wire brushes. The product worked so well I have bought several others that we have gifted to our a couple of our friends.
Great grill brush! It doesn't just "scrape" the grill, it steam cleans it! The pads stopped locking into the handle, and grill rescue replaced the handle. Now I'm back in action! Thanks for a great product and great customer service!
I ordered two of these. I so believed their advertising. I received two heads and no handle. Sad:(
So, I put on my fire pit gloves, soaked the head in water and proceeded to carefully clean off the grates. Wow, what a difference. They really did clean the grates that hadn't been cleaned in a few months. After I cleaned the grates I put the head in the dishwasher. It cleaned it but it is no longer yellow. It is permanently black but not greasy. I had to order a handle. So now I can try it with the handle attached. I liked it so much I turned all the grates over and did the under side of the grates. Yes I would buy one again.
this product does an excellent job using steam that is created to clean the grill. simple idea that works.
Recommend to anyone who has a grill.
I think most of the thought in this product is in the part that cleans the grill and not the handle itself. The weird thing is that the handle conspicuously has no loop or hook with which to hang it from a grill. Pretty much every other grilling utensil has this, so I'm a little puzzled by the lack of it here.